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Terms of Use

PRODUCT TERMS AND CONDITIONS

 

The following words and expressions shall have the following meanings:

 

The Customer, You, Your – means you, the customer, who buys the Products from Medley - Modern Mediterranean; Our and We – means Medley - Modern Mediterranean Products – means the goods in the Menu as appearing on the Web Site; and, Website, Site – means the website www.medley.ph

 

1 Order and Acceptance

 

1.1 These Conditions shall apply to all orders and contracts for the supply of the Products by Medley - Modern Mediterranean to the Customer. All orders for the Products shall be deemed to be an offer by the Customer to purchase the Products in accordance with these Conditions. Any variations to these Conditions must be in writing, otherwise they will not be binding on either party.

 

1.2 The acceptance of orders for the Products shall be at the entire discretion of Medley - Modern Mediterranean. Our acceptance of an order occurs when you receive an on-screen message confirming your order has been placed at which point, your contract with Medley - Modern Mediterranean is made and up until this point, We may decline to provide You with the Products without giving any reason.

 

2 Prices and Payment

 

2.1 Unless otherwise stated in writing the prices quoted by Medley - Modern Mediterranean on the Website are inclusive of VAT. Prices may vary depending on location.

 

2.2 Prices are subject to change without prior notice.

 

2.3 The price of the Products will be as quoted on the Site at the time you confirm your order (by clicking the checkout button) subject only to any inadvertent technical mistake which We shall not be liable for. The price for your order shall be deducted from your account at the time your order is placed. We reserve our right to terminate this agreement with you if we are refused authority for payment or reasonably believe that payment will be refused at any stage.

 

2.4 You can pay by any of the methods listed in our checkout screen. Please make sure that if your order is placed using a credit or debit card, such card is valid on the date of dispatch of your order and the person who will receive the Products will be able to present said card upon delivery

 

3 Changes to your Order

 

If you wish to cancel, amend or complain about your order, please get in touch with our Customer Service at 09154392104 (Metro Manila) or email hello@medley.ph , details of which will be included in the confirmatory e-mail sent to you upon placing your order. If you amend your order, the price charged will be the price for the amended order. Please note that as promotions are only available for limited periods, any changes to your order may mean the promotions are no longer available.

 

Any changes made can affect the originally committed delivery time. After 5 minutes, any addition to your original order may be considered as a separate transaction and will be subject to the minimum food order value and delivery fees.

 

4 Delivery

 

4.1 We will aim to provide you with your ordered Products as close as possible to your requested delivery time. However, in case of typhoons, floods, fire, war, strike, force majeure, fortuitous events, heavy traffic and other similar instances, Medley - Modern Mediterranean may not be able to deliver your ordered Products.

 

4.2 For delivery, the customer agrees to a minimum food order value of P300.00. A fixed delivery fee of P49.00 will be added for each delivery transaction.

 

4.3 We reserve the right to suspend, modify and revoke our delivery service depending on weather conditions and/ or for the interest of personnel safety.

 

4.4 Some areas are not covered by our delivery service, please call 09154392104 (Metro Manila) to confirm if our services cater to your desired delivery location.

 

 

4.5 The Customer agrees to accept delivery of the ordered Products.

 

4.6 We can only fulfill an order for large quantities at the discretion of Medley - Modern Mediterranean from which you are ordering. For a single delivery transaction of 5,000 pesos and above, this will be considered a large food order and will require 50% down payment. A Medley customer service representative will get in touch to arrange for down payment and delivery time.

 

4.7 For orders with 18 food items and above, it is advised that customers place their orders at least 2 hours before their desired time of delivery.

 

4.8 Medley - Modern Mediterranean will deliver the ordered Products at the main entrance of the delivery address provided at the time the order was placed. If you are not present to take delivery of the goods at the address given in your order, then we will not refund you the price for your order and will charge you for the full amount of your order.

 

4.9 Products are subject to availability. If your products are not available, we may offer you a reasonable substitute of equivalent quality and price or we may call you to tell you that your ordered products are not available and to ask you if you would like to order something else. This may affect the price you pay.